Privacy policy

Data controller

Owner

Voilà Beauty Hair Salon

Registered address

Carrer de l’Avenir, 39, 08021 Barcelona

Contact email

voila@voilabeauty.com

What data we process

This website does not store the data entered in its forms and has no user accounts. The diagnosis and enquiry forms only prepare a message with what you write (name, email or phone number, your answers about your hair and your enquiry) and open it in WhatsApp or your email app: the message only reaches us if you send it.

We process the data you give us when you message us on WhatsApp, email us or call us: your name, contact details, the content of your message and, if you share them, details about your hair and scalp needed to recommend a treatment.

Why we use it and on what legal basis

We use your data to answer your enquiries, prepare your hair diagnosis, manage your appointments and your relationship with the salon. The legal basis is the consent you give when contacting us and, where applicable, the performance of a contract or pre-contractual steps (article 6.1 (a) and (b) of the General Data Protection Regulation).

If you accept external service or analytics cookies, the legal basis for that processing is your consent, which you can withdraw at any time through “Cookie settings”.

How long we keep it

We keep your data for as long as needed to deal with your enquiry and while you are a client of the salon, and then for the periods required by law, after which it is deleted.

Who we share it with

We do not share your data with third parties unless required by law. Our web hosting and email providers access it as data processors, under a contract with appropriate safeguards.

If you message us on WhatsApp, the service is provided by WhatsApp Ireland Limited (Meta), which processes your data under its own privacy policy. If you accept the map or analytics, Google may process browsing data and transfer it to the United States under the EU–US Data Privacy Framework and the European Commission’s standard contractual clauses.

Your rights

You can exercise your rights of access, rectification, erasure, objection, restriction and portability, and withdraw your consent, by writing to voila@voilabeauty.com with a copy of your ID document or an equivalent means of proving your identity.

If you believe we have not handled your data correctly, you can lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

Security

We apply technical and organisational measures to protect your data against loss, unauthorised access or alteration, including an encrypted connection (HTTPS) across the whole website.

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